Refund policy

MADE TO ORDER. PLEASE CHOOSE INTENTIONALLY.

Christon Swan is an independent made-to-order fashion label. Because many of our pieces are produced specifically in response to your order rather than pulled from mass inventory, made-to-order purchases are final sale for change-of-mind, preference, fit, color, or sizing returns and exchanges.

Please review all product information, sizing guidance, measurements, production timelines, and photographs carefully before completing your purchase.

We want you to feel confident before ordering.

FINAL SALE

Unless otherwise required by law or specifically stated by Christon Swan, we do not accept returns or exchanges for:

Change of mind
Ordering the incorrect size
Personal fit preference
Selecting the incorrect color or variation
No longer needing the item
Event or travel plans changing
Items arriving after a customer’s personal event date when no event-date delivery guarantee was provided
Normal differences in color caused by screens or displays
Minor differences in print placement that naturally occur during garment production

Because our products are made to order, we strongly encourage you to contact us with sizing or fit questions before placing your order.

NEED HELP CHOOSING YOUR SIZE?

Please do not guess if you are uncertain.

Review the size information provided on the product page and contact Christon Swan through our Contact page for fit guidance before purchasing.

We are happy to help you make a more informed sizing decision.

Sizing assistance is guidance rather than a guarantee of an individual’s preferred fit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Final sale does not mean we ignore a problem caused by us.

If you receive an item that is:

Damaged upon arrival
Defective
Different from the item you ordered
The incorrect size or color due to a fulfillment error

Please contact Christon Swan within 5 calendar days of confirmed delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item
Photographs showing the specific damage or error
A photograph of the shipping label and packaging when relevant

Please do not wear, wash, alter, remove tags from, or otherwise use an item that you believe is damaged, defective, or incorrect while your request is being reviewed.

Once the issue has been evaluated, Christon Swan will determine the appropriate resolution, which may include a replacement, repair, correction, or refund where appropriate.

WHAT IS NOT CONSIDERED A DEFECT?

Due to the nature of apparel production and printed textiles, minor variations may occur between individual pieces.

These may include slight differences in:

Print positioning
Pattern placement
Color appearance between a digital screen and physical fabric
Minor characteristics inherent to the fabric or production process

These variations do not automatically indicate that an item is defective.

Each claim will be evaluated individually.

ORDER CANCELLATIONS & CHANGES

Made-to-order production may begin soon after an order is confirmed.

If you need to request a change or cancellation, please contact Christon Swan immediately.

We will make reasonable efforts to accommodate a request before production begins, but changes and cancellations are not guaranteed once production has started.

This policy does not limit any cancellation or refund rights that may apply if Christon Swan cannot meet a communicated shipping timeframe or where otherwise required by law.

APPROVED REFUNDS

When a refund is approved, it will be issued to the original form of payment unless otherwise required.

After Christon Swan processes an approved refund, additional time may be required for your bank, card issuer, or payment provider to post the funds to your account.

Original shipping charges are generally non-refundable after a successfully delivered order unless the refund results from an error by Christon Swan or otherwise required by law.

ITEMS THAT HAVE BEEN WORN OR ALTERED

We cannot accept merchandise that has been: